At RaalSilk, every order is prepared with care, precision, and attention to detail. We are committed to delivering your purchase safely and seamlessly, both within India and internationally.

Domestic Shipping – India

• Complimentary shipping across India.
• Orders are carefully processed and dispatched within 3–4 business days of confirmation.
• Estimated delivery timeline: 4–8 business days post dispatch.
• Tracking details are shared within 48 hours of shipment.
• In non-serviceable PIN codes, delivery will be fulfilled via India Post.

🌍 International Shipping

We proudly serve customers worldwide.

• International orders are dispatched within 8–15 working days.
• We partner with globally trusted carriers such as DHL, FedEx, UPS, DPD, Skynet, and Celero.
• Delivery timelines may vary depending on destination country and customs clearance procedures.

Customs & Import Duties

International shipments may be subject to customs duties, taxes, or import charges as per the destination country’s regulations.
These charges are the responsibility of the recipient.

If customs clearance is not completed within the required timeframe, the shipment may be returned or handled as per local regulations. In such cases, shipping charges are non-refundable.

🧵 Order Cancellation & Customised Orders

• Orders may be cancelled within 24 hours of placement.
• After 24 hours, the order enters processing and cannot be cancelled.
• Customised orders require an additional 4–5 working days for preparation.
• Once a product enters the customisation process, cancellation will not be possible.

📦 Packaging & Parcel Protection

Every RaalSilk order is securely packaged and quality-checked before dispatch.

• Transit insurance is recommended for secure claims processing.
• Customers are requested to record an unboxing video and capture parcel images before opening.
• Claims regarding damage, shortage, or tampering require proper unboxing proof.

🏠 Shipping Details & Responsibilities

• Customers are responsible for providing accurate shipping information.
• Any modifications to shipping details after dispatch may incur additional courier charges.
• Import duties must be cleared within the timeframe specified by local authorities.

⚖ Jurisdiction

All transactions are subject to Surat, Gujarat jurisdiction under applicable Indian laws.